1. Introduction

Thermserve Limited (“we”, “our”, “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website: https://www.thermserve.com.

Thermserve Limited is the data controller responsible for your personal data.

Registered address:

Halesfield 2, Telford, Shropshire, TF7 4QH, United Kingdom

Our website is intended for a global audience, including users in the UK, EU, and other regions.

2. Information We Collect

We may collect and process the following categories of personal data:

a. Information You Provide to Us

• Name
• Email address
• Phone number
• Company details
• Any information submitted via contact forms or enquiries

b. Technical Data

• IP address
• Browser type and version
• Time zone setting
• Operating system and platform

c. Usage and Tracking Data

• Pages visited
• Time spent on pages
• Navigation paths and interaction data
• Cookie and tracking data (including analytics tools)

3. How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide customer support
• Provide information about our industrial equipment and services
• Improve our website, products, and user experience
• Monitor website performance and usage
• Comply with legal and regulatory obligations

We do not use your data for marketing emails or newsletters.

4. Legal Basis for Processing

Where applicable under UK GDPR and EU GDPR, we rely on:

• Legitimate interests – to operate and improve our website and services
• Consent – for cookies and analytics tracking where required
• Legal obligations – where processing is necessary to comply with the law

5. Cookies and Analytics

Our website uses cookies and similar technologies to ensure functionality and analyse usage.

We use Google Analytics, a web analytics service provided by Google LLC, to help us understand how visitors interact with our website.

Google Analytics may collect information such as:

• IP address (which may be anonymised where applicable)
• Device and browser information
• Pages visited and time spent on the site

This data helps us improve our website and services.

You can control or disable cookies through your browser settings.
Where required, we will request your consent before placing non-essential cookies.

6. Sharing Your Information

We may share your personal data with:

• IT and website hosting providers
• Analytics providers (such as Google)
• Professional advisors (legal, accounting, etc.)
• Regulatory or legal authorities where required

We do not sell your personal data.

7. International Data Transfers

As we operate globally, your data may be transferred to and processed in countries outside the UK or EEA.

Where this occurs, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)
• Transfers to countries with adequate data protection laws

8. Data Retention

We retain personal data only for as long as necessary to:

• Respond to enquiries
• Fulfil business and operational purposes
• Meet legal and regulatory requirements

9. Your Data Protection Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Request transfer of your data

To exercise these rights, contact us using the details below.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Thermserve Limited
Halesfield 2
Telford, Shropshire
TF7 4QH
United Kingdom

Email: info@thermserve.com

14. Complaints

You have the right to lodge a complaint with a data protection authority.
For the UK, this is the Information Commissioner’s Office (ICO):

https://www.ico.org.uk

We would, however, appreciate the opportunity to address your concerns first.